At Hadzam, we want you to be completely happy with your purchase. Please read our return and refund policy carefully before initiating a return.

Last Updated: September 2026

1. Standard Return Window

We offer a 30-day return policy for all standard orders. You have 30 days from the date your order was placed to request a return.

To be eligible for a return, your item must be:

  • In the same condition as received — unworn, unused, and with tags attached.
  • In its original packaging.
  • Accompanied by your receipt or proof of purchase.

2. Holiday & Seasonal Event Return Restriction

For orders delivered close to a major holiday or seasonal event, a special return restriction applies to prevent post-event returns of occasion-specific purchases.

Affected holidays: Halloween (October 31), Thanksgiving (4th Thursday of November), and Christmas (December 25).

The restriction: If your order is delivered within the period leading up to one of these holidays, returns will not be accepted after 3 days following that holiday.

Here are two examples to illustrate how this works:

  • Example 1: Your order is delivered on October 26. Since Halloween is on October 31, your return window closes on November 3 (3 days after Halloween).
  • Example 2: Your order is delivered on December 20. Since Christmas is on December 25, your return window closes on December 28 (3 days after Christmas).

Outside of these holiday periods, the standard 30-day return window from your order date applies.

3. How to Start a Return

To initiate a return, please contact us at customerservice@hadzam.com with your order number and reason for return. If your return is accepted, we will send you a return shipping label along with instructions on where and how to send your package.

Please note: Items sent back without first requesting a return will not be accepted.

4. Damages & Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at customerservice@hadzam.com with photos of the issue so we can make it right as quickly as possible.

5. Non-Returnable Items

The following items are not eligible for return:

  • Sale items
  • Gift cards

6. Exchanges

The fastest way to get the item you want is to return the original item and, once the return is accepted, place a new order separately. Please contact us to begin the return process.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be processed automatically to your original payment method. Please allow additional time for your bank or credit card provider to post the refund to your account.

8. Contact Us

For any questions about returns or refunds, please reach out to us:

Email: customerservice@hadzamhats.com
Mail: Hadzam, 5 Annette Terrace, Lodi NJ 07644, United States